# Analytics overview

> The Analytics page shows how your offers did, with date ranges, comparisons, metric cards, a chart, a funnel and tables.

Source: https://backtrackhq.com/docs/analytics/overview/

The **Analytics** page shows how your discounts and upsell offers did
over time. Open it from **Analytics** in the app menu.

## Why use this page

Your discounts and offers cost you margin. This page tells you if they
pay that back. Use it to answer questions like these:

- Did my volume discount make shoppers buy more?
- Which upsell offer brings in the most money?
- Did this week go better or worse than last week?

## The page, top to bottom

1. The filter, the **Date range**, **Compare to** and your store time.
2. The metric cards. Click a card to draw it on the chart.
3. A short note line with **How we count**.
4. The chart: "... over time" for the card you picked.
5. The **Funnel** and **Offer units per order** cards.
6. The tables: **By promotion**, **By upsell offer**, **By placement**
   and **By offer type**.

(Screenshot: The Analytics page)

## Free and paid plans

Paid plans see the full page described here: every date range up to
90 days, every **Compare to** choice, the filter, the tables and
**Export CSV**.

The Free plan shows the last 7 days, compared with the 7 days before,
for your whole store. You get the metric cards, the chart and the
funnel. The tables and the CSV export show an upgrade card instead.

## Controls

These controls sit at the top of the page. Every card, the chart, the
funnel and the tables follow them.

### Date range

**What it is:** the days the page counts. Click the date range button.
Pick a preset or days in the calendar, then click **Apply**.
**Cancel** keeps the old range.

Options: **Today**, **Yesterday**, **Last 7 days**, **Last 30 days**,
**Last 90 days**, **Last month**, or your own days. Default: **Last
30 days**.

On a paid plan you can pick up to 90 days, inside the last 90 days. A longer pick
shows "Pick 90 days or fewer." Days after today can't be picked.

**Why it matters:** a single day jumps around a lot. A longer range
shows the real trend.

**How to use it:** use **Last 7 days** or **Last 30 days** for a
normal check. Pick the exact days of a sale to see how that sale did.
For example, pick Friday to Monday for a weekend sale.

(Screenshot: The date range picker)

### Compare to

**What it is:** a second period to measure against.

Options: **Previous period**, **No comparison**. Default: **Previous
period**.

**Previous period** is the same number of days just before your range.
For example, the last 30 days against the 30 days before.

**Why it matters:** a number alone does not tell you if things got
better. The change does.

**How to use it:** with a comparison on, each card shows its change,
and the chart and the funnel show the earlier period too. Turn it off
with **No comparison** when you want a cleaner chart.

### Store time

**What it is:** next to the range you see "Store time" and your
store's time zone. Days start and end in your store's time zone, not
your computer's.

**Why it matters:** if you work from another time zone, "today" in the
app may not match your clock. The numbers still match your store's
days, like Shopify's own reports.

### All promotions and offers (filter)

**What it is:** the first button is **All promotions and offers**. Click it to show one promotion or one upsell offer.

- Tabs: **All**, **Active**, **Paused**, **Scheduled** and **Ended**.
- **Search promotions and offers** finds one by name.
- The list has a **Promotions** part and an **Upsell offers** part.

**Why it matters:** the totals mix all your offers. The filter shows
how one of them does on its own.

**How to use it:** pick a promotion to check it after a change, for
example a new message. To go back, open the filter and pick **All
promotions and offers**.

When a promotion has several offers, the page says: "Visits here are
each offer's own visits, added up. A visit that saw two of these
offers counts twice."

> **Tip:** **See analytics** in an offer's menu, or in a promotion's
> menu, opens this page with the filter already set.

### Metrics

**What it is:** the last card in the card grid. Click it to open "Show
these metrics" and tick the cards you want. Remove a card with the
small x on it. At least one card always stays.

Your picks are saved in this browser. On another computer you see the
default cards.

**Why it matters:** you only see the numbers you care about, so the
page is quicker to read.

**How to use it:** keep three to five cards. For example, a store that
runs gifts can drop **Average order value** and add **Adds to cart**.
See [Metrics](https://backtrackhq.com/docs/analytics/metrics/) for every metric.

(Screenshot: The Metrics picker)

### Columns

**What it is:** each table has a **Columns** button. Click it to open
"Show these columns" and untick the columns you don't need. The name
column always shows. Like the cards, your choice is saved in this
browser.

**Why it matters:** wide tables are hard to read on a laptop. Hide what
you don't use.

**How to use it:** the CSV export always has every column, so hiding a
column never loses data. See
[Tables and funnel](https://backtrackhq.com/docs/analytics/tables-and-funnel/).

## The chart

**What it is:** "... over time" for the card you picked. Click any
card to draw it. Counts, like orders, show as bars. Money and rates
show as a line.

**Why it matters:** the chart shows when a change happened. A total
can't.

**How to use it:** look for a jump or a drop, then match it to what
you did that day. For example, a jump on the day you turned on a new
offer. With **Compare to** on, the earlier period shows next to it.

## When there are no results

With no results in the range you see **No upsell results yet**. With
no offers yet: "Add an upsell offer to a promotion to see results
here." Use **Create upsell offer** or **Go to Promotions**.

No numbers after a day with live offers? The app says: "Check that the
AndOr app embed and blocks are on in your theme." See
[Widgets not showing](https://backtrackhq.com/docs/help/widgets-not-showing/).

## What to do next

- **Revenue went up:** keep the offer. Try the same idea on another
  product.
- **Many views, few adds:** change the offer message, or suggest
  cheaper products.
- **Many adds, few orders:** check that the discount applies at
  checkout, and that the cart notes are clear.
