# Plans and billing

> The AndOr plans with their prices and order limits, what Free and the paid plans include, the free trial, what happens near your limit, and how to change plans.

Source: https://backtrackhq.com/docs/get-started/plans-and-billing/

AndOr has a Free plan and four paid plans. Each plan covers a number of
store orders a month. Shopify bills you, and you manage your plan on
the **Plan** page in the app.

## Plans

| Plan | Price a month | Orders a month | Active rules | Rule blocks per rule |
| --- | --- | --- | --- | --- |
| **Free** | $0 | Up to 50 | 2 in total | 2 |
| **Starter** | $9 | Up to 200 | 5 per rule type | 5 |
| **Growth** | $29 | Up to 500 | 10 per rule type | 8 |
| **Pro** | $49 | Up to 1,000 | 15 per rule type, and 20 discount rules | 10 |
| **Scale** | $99 | Up to 2,000 | 25 per rule type, Shopify's maximum | 15 |

- Orders are every order your store receives in a calendar month, from
  any channel. Test orders don't count. Cancelled orders still count.
- The count starts again on the 1st of each month. It doesn't follow
  your billing date.
- Rule types are payment, shipping, checkout validation and discount.
- Draft rules are unlimited on every plan. They don't count. Only
  active rules count.
- More than 2,000 orders a month? See [Enterprise](#enterprise).

## What every plan includes

Every plan, the Free plan too, includes:

- Promotions
- Storefront widgets
- Upsell offers and gifts
- Checkout rules
- Discounts
- Analytics, with the last 7 days on Free

## What paid plans add

From Starter up, you also get:

- [Version history and the timeline](https://backtrackhq.com/docs/building-rules/timeline-and-versions/)
- [Import and export](https://backtrackhq.com/docs/building-rules/import-and-export/) of rules
- The [flow visual editor](https://backtrackhq.com/docs/building-rules/flow-visual-editor/)
- [Refresh](https://backtrackhq.com/docs/building-rules/refresh-and-restore/), to sync the
  Rules list with Shopify
- Analytics up to 90 days, with comparisons, the filter, the tables
  and [Export CSV](https://backtrackhq.com/docs/analytics/export-csv/)
- More active rules and more rule blocks per rule, as in the table

## Added revenue

Analytics shows **Added revenue**, the value AndOr adds to your store.
It isn't a limit, and plans aren't priced by it. See
[How we count](https://backtrackhq.com/docs/analytics/how-we-count/).

## Free trial

Every paid plan starts with a 7-day free trial.

## What happens near your limit

Your store doesn't stop at 100%. The limit is 110% of your plan's
orders.

1. **At 80% of your plan's orders,** a banner in the app says "You've
   used X of Y orders this month."
2. **From 100% to 110%,** everything keeps running. The banner says
   "You're over your plan's orders. Upgrade to keep growing."
3. **At 110%,** storefront widgets and upsell offers pause until next
   month, or until you upgrade.

Shopify discounts and checkout rules keep working the whole time. See
[Offers and widgets paused](https://backtrackhq.com/docs/help/paused-at-plan-cap/).

Plans don't switch on their own. You choose your plan. The app tells
you when you're close.

## Enterprise

More than 2,000 orders a month?
[Contact us](mailto:andor@backtrackhq.com) for an Enterprise plan.

## See your plan and usage

Open **Plan** from the app menu. It shows your plan and its status
with any trial days left. The **Usage this month** card shows how many
orders your store has had this month, the date the count starts again,
and when widgets and upsell offers pause. The **What happens at your
order limit** card below it explains the 80% warning, the 110% pause
and how upgrading resumes them at once.

(Screenshot: The Plan page with the Current Plan card and the Usage this month card)

## Change or cancel your plan

1. **Open Plan and click Manage subscription.**

   Shopify's plan page opens.

   (Screenshot: The Current Plan card with the Manage subscription button)

2. **Pick a plan and approve the charge in Shopify.**

   An upgrade starts at once. To stop paying, pick **Free** or
   uninstall AndOr.

## Downgrading

> **Caution:** Moving to a smaller plan or to Free turns off all your
> active rules, not only the ones over the new limit. Turn back on the
> ones that fit the new limit.

## Questions

### Who bills me?

Shopify. The charge appears on your Shopify bill. You don't enter a
card in AndOr.

### Can I cancel any time?

Yes. Pick **Free** or uninstall AndOr.

### Which currency are prices in?

US dollars.

### Does the trial restart if I reinstall?

No. You only get the trial days you had left.

### Can I test on a development store?

Yes. On a development store you can test your current plan's features
for free. When the store moves to a paid Shopify plan, all active rules
are turned off. Pick a plan in the app and turn your rules back on.