# Contact support

> How to reach the AndOr team by email or through the chat in the app, and what to include so we can help.

Source: https://backtrackhq.com/docs/help/contact/

You can reach the AndOr team by email or through the chat in the app.
We'll get back to you as soon as we can.

## Email

Write to andor@backtrackhq.com. The **FAQ** page in the app also has this
address under **Still need help?**

## Chat in the app

Click the chat bubble in the bottom-right corner of the app, or
**Support** on the Home page. You can send a message from any page in
the app. If you don't see the bubble, a browser extension may be
blocking it. Use email instead.

## What to include

A few details help us answer faster:

- What you tried to do, and what happened instead.
- The name of the rule, promotion or upsell offer.
- For storefront problems: the page link and the theme you use.
- For checkout problems: what was in the cart, and the country and
  email you used at checkout.
- A screenshot, if you can.

## Before you write

These pages answer the most common questions:

- [Widgets not showing](https://backtrackhq.com/docs/help/widgets-not-showing/)
- [Rule not working at checkout](https://backtrackhq.com/docs/help/rule-not-working/)
- [FAQ](https://backtrackhq.com/docs/help/faq/)

## Request a feature

Missing something? Type it in the
[Quick finder](https://backtrackhq.com/docs/ai/quick-finder/) on **Home** or **Rules**. Then
pick the row **Request "..." as a feature**, with your words in the
quotes. We save your request.