# Privacy and data

> What data AndOr keeps about your store and shoppers, how long it keeps it, and where to read the privacy policy.

Source: https://backtrackhq.com/docs/help/privacy-and-data/

AndOr keeps only the data it needs to run your rules and count your
results. This page sums up the main points. Read the full
[privacy policy](https://backtrackhq.com/privacy/).

## Shopper data

- AndOr does not store shoppers' personal data, such as names, emails
  or addresses.
- AndOr reads your store's orders. Shopify asks you to approve this
  when you install. AndOr uses it to bill you by your store's orders a
  month and to show Analytics.
- The order data AndOr gets has no customer fields.
- For an order without an AndOr offer or discount, AndOr keeps only
  your store's count of orders that month. It keeps the order id for
  7 days, so no order is counted twice, and keeps no other order
  details.
- For an order with an AndOr offer or discount, AndOr keeps an order
  record to count results: the order id, date, money amounts,
  quantities and the AndOr offers or discounts involved.
- These order records are kept for 90 days, then deleted
  automatically.

## Storefront counting

- AndOr counts offer views, clicks and adds on your store only after
  the shopper allows analytics in your store's cookie or privacy
  banner.
- Until the shopper answers the banner, nothing is sent.
- Shoppers who don't allow analytics are not counted. This is why
  visit numbers can be lower than in other reports.
- The events are anonymous. They have no name, email or customer id.

See [How we count](https://backtrackhq.com/docs/analytics/how-we-count/).

## Data deletion

AndOr handles Shopify's data protection requests. When Shopify asks
AndOr to delete a customer's data or a shop's data, AndOr acts on it.
After you uninstall, Shopify asks AndOr to delete your store's data,
and all your order data goes with it.

Shopify removes AndOr's discounts and rules when you uninstall. After 48
hours AndOr deletes your store data, orders and upsell offers. Your rule
settings are kept, so you can bring them back with
[Restore](https://backtrackhq.com/docs/building-rules/refresh-and-restore/) if you install
AndOr again. Upsell offers can't be restored.

## In the app

Some sessions in the AndOr admin may be recorded to help us improve
the app. What you type is masked in those recordings, except a few
fields such as rule names and search. Discount codes are always
masked.

## Services we use

- **Cloudflare** hosts the app and stores its data.
- **PostHog** runs product analytics and the session recordings
  above.
- **Sentry** monitors errors.
- **Crisp** runs the support chat in the app.
- **Google Analytics** measures visits to our Shopify App Store
  listing. It is not used in the app.
- **Slack** sends our own team alerts, such as installs and
  uninstalls.

None of them receive your shoppers' personal data. Order data is never
sent to PostHog, Sentry, Crisp, Google or Slack.