# Widgets not showing > A checklist for when an AndOr widget, badge or goal bar does not show on your store, from the app embed to discount settings. Source: https://backtrackhq.com/docs/help/widgets-not-showing/ AndOr hides a widget on purpose when it cannot be sure the price or reward is right. It shows no error on your store. Work down this checklist to find the cause. > **Tip:** Open **Promotions** and click the **Needs attention** tab > first. It flags rows with **Theme block missing**, **Sync issue** or > **Offer can't show**. ## 1. Check your plan Every plan includes storefront widgets, the Free plan too. If your store reached 110% of your plan's orders this month, widgets and upsell offers pause until next month or until you upgrade. Look for the paused banner at the top of **Promotions**, and the **Paused: order limit reached** badge. See [Offers and widgets paused](https://backtrackhq.com/docs/help/paused-at-plan-cap/) and [Plans and billing](https://backtrackhq.com/docs/get-started/plans-and-billing/). ## 2. Check the app embed Turn on the **AndOr Discount Display** app embed in the theme your store uses. Blocks show without it, but the cart drawer, your colors, your text and translations, and one-line tags need it. A widget that only fails in the cart drawer, or a pasted tag that shows nothing, usually means the embed is off. 1. **In Shopify, open Online Store > Themes and click Edit theme on your live theme.** (Screenshot: The Themes page with the Edit theme button on the live theme) 2. **Open App embeds and check AndOr Discount Display is on.** If it is off, turn it on and click **Save**. (Screenshot: The AndOr Discount Display switch under App embeds) > **Caution:** A new or duplicated theme needs its own app embed and > blocks. Check them again after you switch themes. ## 3. Check the block is in your theme The app embed shows nothing by itself. Each widget is a block you add to a page template, then save. - Is the block on the right page? **AndOr Countdown** and **AndOr Volume tiers** work on product pages only. **AndOr Collection banner** works on collection pages only. **AndOr Order goal** works on product and cart pages. - Did you click **Save** in the theme editor after adding it? - For Buy X get Y and Free gift, is **AndOr Offer picker** also on the cart page? Shoppers claim the reward there. - No AndOr blocks under **Add block**? Your theme may be an older (vintage) theme. Blocks need Online Store 2.0. Use the app embed and [one-line tags](https://backtrackhq.com/docs/developers/one-line-tags/). See [Theme requirements](https://backtrackhq.com/docs/get-started/theme-requirements/). > **Note:** The theme editor shows a sample widget with made-up numbers > when no real discount fits. A widget in the theme editor does not > prove it shows on your live store. ## 4. Check the discount is switched on for your store 1. **Open Promotions and click the Storefront widgets tab.** (Screenshot: The Storefront widgets tab on the Promotions page) 2. **Find the discount and check Show on storefront is on.** A discount you create in Shopify is not shown until you turn it on here. A switch you cannot click means the discount can't be shown right now. Your choice is kept and works again when it qualifies. (Screenshot: A Show on storefront switch on a discount row) Also check the sync status at the top of the page. **Storefront updates are paused** means **Live sync** is off. Turn **Live sync** back on to update your store again. ## 5. Check the discount itself - **Is it active today?** Widgets show only active discounts within their dates. A draft, a discount that starts later, or an expired discount shows nothing. Drafts are for testing at checkout only. - **Is it limited to some customers?** A discount for customer segments or specific customers shows no price. The store can't tell who is shopping. - **Is it for subscriptions only?** These do not show. - **Is it a discount code that hit its usage limit?** It stays hidden until you raise or remove the limit. - **Is it made by another app?** AndOr can't read other apps' discounts, so it can't show them. - **Is the product a gift card?** Shopify never discounts gift cards, so no widget shows on them. - **Is it an AndOr rule with extra settings?** Some rule settings stop a discount from showing. For example: extra conditions, more than one rule block, a maximum discount amount, or discount code rejection. The promotion page and the rule editor tell you why. ## 6. Check you added the right widget Each widget shows only what it can show truthfully. - **No sale price, but a badge works.** Some product discounts depend on the cart: a code, a minimum order amount, a Buy X get Y, or "buy 3, get 10% off". They get a savings badge, never a sale price. Add **AndOr Savings badge**. - **The savings badge is empty.** In the block settings, check **Show badges for discounts with conditions** is on. The badge shows only the product's own saving. An order discount, like 10% off orders over $50, never shows as a badge. Add the **AndOr Order goal** block for it. - **The countdown is empty.** **AndOr Countdown** needs a discount with an end date. - **The goal bar is empty.** **AndOr Order goal** needs a discount with a minimum cart amount in money, not an item count. The discount must apply to all products and must not be a discount code. - **The volume block shows a table, not picker cards.** Picker cards need a live Volume picker upsell offer for that discount. Without one, the block shows the price table. - **The free shipping callout is empty.** **AndOr Discount callout** shows only for free shipping with no minimum, when **Only show while a free shipping discount is active** is on. Free shipping with a minimum shows in the goal bar instead. - **Nothing from AndOr in the cart drawer.** For the goal bar, turn on **Also show in the cart drawer** in the block. The goal bar, the gift slot and the claim row in the drawer all need the app embed. They also need a theme that sends Shopify's storefront cart events, like Horizon 4.0+ or Dawn 15.5+. See [Theme requirements](https://backtrackhq.com/docs/get-started/theme-requirements/). - **The widget updates only after a reload.** Your theme doesn't send Shopify's storefront cart events. The widget is right on each page load. See [Theme requirements](https://backtrackhq.com/docs/get-started/theme-requirements/). - **The collection banner is empty.** It shows only for a discount on that collection itself, not on single products in it. ## 7. The widget shows, but checkout pays something else Another discount won at checkout because the two can't be combined. See ["Can't be combined" notes](https://backtrackhq.com/docs/help/cant-be-combined/). ## Still stuck? Email andor@backtrackhq.com or use the chat in the app. Tell us the discount name, the product and the page where the widget is missing.