# Manage promotions

> Use the Promotions list to see every deal you run, fix the ones that need attention, and turn widgets on or off.

Source: https://backtrackhq.com/docs/promotions/manage-promotions/

(Screenshot: The Promotions list with tabs, status badges and widget switches)

Open **Promotions**. The page says "Each row is one discount with its
storefront widgets and upsell offer."

It is the one place to see every deal you run, whether it shows on
your store, and what it earns.

The page header has three tabs: **Promotions**, **Upsell offers** and
**Storefront widgets**.

"Discounts made in Rules or in Shopify show here too. Click a row to
open it, or open its menu to add what it is missing."

## A weekly routine

1. **Open the Needs attention tab and fix each row.**

   When it is empty, every live promotion shows as it should. See
   [Needs attention](#needs-attention).

2. **Check the storefront sync pill.**

   It should say **Storefront: up to date**. See
   [The storefront sync pill](#the-storefront-sync-pill).

3. **Compare the Upsell offer column.**

   Click **Add offer** on a promotion with good traffic and no offer
   yet.

## Upsell results

**What it is:** the card at the top. It sums up what your upsell offers
did, with its own **Date range**.

**How to use it:** change the range to see a week or a month. Click
**See analytics** for the full picture. See
[Offer and rule stats](https://backtrackhq.com/docs/analytics/offer-and-rule-stats/).

## List tabs

**What they are:** quick views of the list.

- **All**: every promotion.
- **Live**: running promotions.
- **Needs attention**: promotions with a problem to fix.
- **Off**: promotions that are not running, for example drafts,
  scheduled and ended ones.

**How to use them:** open **Needs attention** first. See
[Needs attention](#needs-attention).

## Columns

### Promotion

The discount name. Click the row to open the promotion page.

### Discount status

The state of the discount itself, not of its widgets or offer.

- **Live**: the discount is running.
- **Scheduled**: it starts later.
- **Draft**: saved, not running.
- **Ended**: its end date has passed.
- **Off**: it is turned off.

A short label under the badge tells you when the row needs attention.

### Storefront widgets

**What it is:** a switch, "Show [discount name] on your storefront".
On: shoppers see the discount on your store. Off: they don't. The
discount still works at checkout either way.

**Why it matters:** a discount shoppers don't see can't change what
they buy.

**How to use it:**

- Click the switch. It reads **Updating...** while it saves.
- If the theme block is missing, an **Add block** link shows. Click it
  to open the theme editor with the block, then click **Save** there.
- A greyed-out switch has a reason. Hover it. For example **Discount is
  off** ("Turn the discount on to show its widgets.") or "This discount
  has ended, so its widgets cannot show."
- **Not available** means storefront widgets can't show this discount,
  for example a discount aimed at a product tag. Hover it for the
  reason.

### Upsell offer (last N days)

**What it is:** the offer's results for the days in **Upsell results**.
It reads, for example:

- "... orders, ... revenue" or "... adds, ... revenue".
- "... adds, ... added" before orders come in.
- "... gifts claimed" for a gift offer.
- **Upsell offer paused** when you paused it.

Under it, a second line shows the discount's own orders and added
revenue, for example "... orders, ... added revenue".

With no offer it shows **Add offer**, or "Turn on widgets to add an
offer" when widgets are off. Some rows say **No upsell offer**.

**Why it matters:** you can compare promotions without opening each
one.

**How to use it:** click **Add offer** on a promotion with good
traffic and no offer yet. See
[Create an upsell offer](https://backtrackhq.com/docs/offers/create-an-offer/).

### Actions

The row menu. See [Row menu](#row-menu).

## Needs attention

A row lands in **Needs attention** with one of these reasons:

- **Theme block missing**: the widget's block is not in your theme.
  Click **Add block** in the row.
- **Sync issue**: the storefront could not be updated. Click the sync
  pill at the top to see why.
- **Offer can't show**: the upsell offer cannot show right now. Open
  the **Upsell offers** tab for the hint.

## Row menu

Open a row's **...** menu. Items show only when they apply to that
row.

### View details

Opens a window with each linked offer's funnel and money. **All offer
analytics** opens the full numbers.

### Edit

Opens the promotion page, the same as clicking the row.

### Open in Shopify

For discounts made in Shopify. Opens the discount in the Shopify
admin.

### See analytics

Opens the **Analytics** page, filtered to this promotion.

### Pause offers or Resume offers

Pauses or resumes every upsell offer of this promotion. The discount
and its widgets keep running. Use it to test the discount without the
offer.

### Duplicate

Makes a copy with "Copy of" before the name, for example "Copy of
Volume discount". Use it to start a similar deal, for example the
same tiers on another collection.

### Open in Rules

Opens the full rule editor, with conditions, combinations and limits.

### Delete

For promotions made in AndOr. It deletes the discount, so it stops
applying at checkout. Its storefront widgets stop showing, and its
upsell offer is removed.

1. In the row menu, click **Delete**.
2. Tick **Also delete its stats** to remove its numbers from Analytics
   too. Leave it unticked to keep them.
3. Click **Delete promotion**.

Rows for discounts made in Shopify have no **Delete**. They have
**Open in Shopify**: delete those discounts in Shopify.

## More actions

The **More actions** menu at the top of the page has the same entries
on every Promotions tab:

- **Storefront text**: change the words your widgets show. See
  [Storefront text](https://backtrackhq.com/docs/widgets/storefront-text/).
- **How offers work**: a short guide to upsell offers.
- **See all blocks**: every AndOr theme block, including ones no
  discount uses yet.
- **Sync now**: send your latest discounts to your store right away.
- **Sync details**: when your store was last updated, and any problems.
- **Disable all widgets**: turn off the storefront widgets of every
  discount at once. Your discounts keep working at checkout.

## The storefront sync pill

The page header shows how up to date your storefront is:

- **Storefront: up to date** (with the time of the last update)
- **Storefront: updating**
- **Storefront: 1 issue** (or a count of issues)
- **Storefront updates are paused**
- **Storefront updates paused until tomorrow**

Click the pill to open the sync status.

**Why it matters:** a change you make, like a new tier, reaches your
store widgets through this sync. If it is stuck, shoppers may see old
savings. Checkout always uses the real discount.

**How to use it:** after you save a promotion, wait for **Storefront:
up to date**. If it shows an issue, click it to see which discount and
why.