# Tiered rewards promotion (spend and save)

> Unlock free shipping, free gifts and money off at different cart amounts, all on one progress bar.

Source: https://backtrackhq.com/docs/promotions/tiered-rewards/

(Screenshot: A tiered rewards bar with free shipping, two free gifts and 10% off, and product suggestions)

Tiered rewards give a different reward at each cart amount, all on one
progress bar. One discount pays every tier the cart reaches.

## At a glance

| | |
| --- | --- |
| **Gallery group** | Promotions with an upsell offer |
| **Discount** | One discount with up to 6 tiers. Default: free shipping from 50, a free gift from 100, a free gift from 150 and 10% off from 200, in your store currency. You pick the gifts. |
| **Theme blocks** | **AndOr Order goal** for the bar. **AndOr Offer picker** on the cart page for the gift slots. |
| **Upsell offers** | **Goal suggestions**, on the **Product page**, **Cart page** and **Cart drawer**, plus one **Free gift** offer per gift tier |
| **What the app embed adds** | Your brand color, the parts in the cart drawer (if any), shared look settings and your Storefront text. The block shows without it. |

## Before you start

- Add the gift products to your store first. Each gift tier needs one.
- Turn on the app embed if you have gift tiers and a cart drawer. See
  [Turn on the app embed](https://backtrackhq.com/docs/get-started/install/#turn-on-the-app-embed). For what works without it, see [the app embed table](https://backtrackhq.com/docs/widgets/app-embed/#what-works-without-the-app-embed).

## Set it up in the app

1. **Open Promotions, click Create promotion, then click Choose on the Tiered rewards card.**

   It is under **Promotions with an upsell offer**. The card says "Free
   shipping, free gifts and money off at different cart amounts. One
   progress bar shows every reward."

   (Screenshot: The promotion gallery with the Tiered rewards card and its Choose button)

2. **Set the tiers and pick the gifts in the Discount section.**

   Change the four starting tiers to your own. A banner says "Pick a
   gift product for each free gift tier." Click **Add or change gift
   products** on each gift tier.

   (Screenshot: The Discount section of a tiered rewards promotion)

3. **Check the Storefront widgets section.**

   **Show storefront widgets** is on.

4. **Set up the upsell offer.**

   **Add an upsell offer** is on. Edit the **Message** and **Where it
   shows**. This is the **Goal suggestions** offer under the bar.

   Each gift tier also gets its own **Free gift** offer. Open **Gift
   settings**. Both **Add the gift for the shopper** and **Let shoppers
   choose their gift** are on. Keep both for one gift product. Turn off
   the first if the gift has many products. See
   [Gift settings](https://backtrackhq.com/docs/offers/gift-settings/).

   (Screenshot: The Upsell offer section of tiered rewards)

5. **Set the dates in Schedule and status, then click Make it live.**

   Or click **Save as draft** to finish later.

   (Screenshot: The Schedule and status section with the Make it live button)

## Add it to your theme

**What's next** shows on the promotion page after you click **Make it
live**, not after **Save as draft**. It goes away when you dismiss it
or leave the page. No What's next panel? Open **Promotions**. In the
row's **Storefront widgets** column, click **Add block**. It shows when the block isn't in your theme yet.

1. **Under What's next, click Open theme editor.**

   **Add the widget to your theme** names the **AndOr Order goal**
   block. The link opens your cart page with the block added. Drag it
   above the cart lines and click **Save**.

   (Screenshot: The theme editor cart page with the AndOr Order goal block selected and the three-step ladder: free shipping at $50, a free gift at $100 and 10% off at $200)

2. **If you have gift tiers, add the AndOr Offer picker block to the cart page.**

   What's next only names **AndOr Order goal**, but the gift slots come
   from the **AndOr Offer picker** block. In the theme editor, open the
   cart page, click **Add block**, choose **Apps**, then **AndOr Offer
   picker**. Drag it under the cart lines and click **Save**.

   (Screenshot: The AndOr Offer picker block selected on the cart page in the theme editor)

3. **For the cart drawer, do both of these.**

   Add the **AndOr Order goal** block to a product page and turn on its
   **Also show in the cart drawer** setting. Then turn on the app
   embed: the goal bar and the gift slots in the drawer need it. See
   [Turn on the app embed](https://backtrackhq.com/docs/get-started/install/#turn-on-the-app-embed).
   The drawer also needs a theme that sends Shopify's storefront cart events, like Horizon 4.0+ or Dawn 15.5+. See
   [Theme requirements](https://backtrackhq.com/docs/get-started/theme-requirements/).

See [Goal bar block settings](https://backtrackhq.com/docs/widgets/goal-bar/#block-settings)
and [Free gift slot](https://backtrackhq.com/docs/widgets/free-gift/#add-the-block).

## Check it on your store

1. **Under What's next, click View on store.**

   It opens your cart in a new tab. Add items and watch each step of
   the bar unlock.

2. **Reach a gift tier.**

   The gift slot shows the gift. AndOr adds it, or the shopper picks it
   in the [gift chooser](https://backtrackhq.com/docs/widgets/gift-chooser/).

3. **Go to checkout** and check each reward.

   Or under **Try it at checkout**, click **Open store**, add items that
   qualify, then check out.

**Not showing?**

- The **AndOr Order goal** block is not on the cart or product template.
- **Threshold type** is **Quantity**. The goal bar only counts the cart
  subtotal.
- The discount needs a code. The goal bar cannot know when a shopper
  has typed one.
- No gift slot: the **AndOr Offer picker** block is not on the cart
  template, or a gift offer is paused.
- In the cart drawer only: **Also show in the cart drawer** or the app
  embed is off.

See [Widgets not showing](https://backtrackhq.com/docs/help/widgets-not-showing/) and
[Free gift not added, or not free](https://backtrackhq.com/docs/help/free-gift-problems/).

## Turn the offer on or off

To stop the offer for a while, click **Pause offers** in the row's
**...** menu on the **Promotions** list, or **Pause** on the
**Upsell offers** page. The discount keeps working at checkout. This pauses the suggestions and the gift offers, while the bar keeps working. Each offer also has its own row on the **Upsell offers** page.
See [Manage offers](https://backtrackhq.com/docs/offers/manage-offers/).

**No offer yet?** In the **Promotions** list, click **Add offer** in
the row's **Upsell offer** column.

## Settings and limits

(Screenshot: The Discount section of a tiered rewards promotion with its settings)

| Setting | What it does | Default |
| --- | --- | --- |
| **Name** | Shown at checkout when the discount has no message. Up to 60 characters, and different from your other discounts' names. | Tiered rewards |
| **Threshold type** | What the tier minimums count, measured before discounts. Gift units never count. **Quantity** or **Spend (subtotal)**. | Spend (subtotal) |
| **Exclude items already on sale** | Items with a compare-at price don't count or get money off. | Off |
| **Tiers** | Each tier unlocks its reward when the cart reaches its minimum. For shipping and order discounts, the reached tier with the highest minimum pays. Click **Add tier** for another. | 4 tiers |
| **Reward** | What the tier gives: **Free shipping**, **Shipping discount**, **Order discount** or **Free gift**. | |
| **Minimum subtotal** | The cart amount that unlocks the tier. With **Quantity**, this is **Minimum quantity**. | |
| **Discount type** | For order and shipping discount tiers: **Percentage** or **Fixed amount**. | |
| **Gift products** | For **Free gift** tiers. Click **Add or change gift products**. | |
| **Free items count** | For **Free gift** tiers: how many free items the tier gives. | |
| **Product eligibility** | **All products** or **Exclude collections**. Excluded products don't count toward a minimum or get money off. Gifts are still given. | All products |
| **Customer message** | Optional. If blank, shoppers see the discount name. | |
| **Combine with** | Tick **Product discounts**, **Order discounts** or **Shipping discounts**. | None |

Each gift tier's offer has the gift settings, including **Open the
gift chooser when the gift unlocks**, even when the upsell offer is
off. See [Gift settings](https://backtrackhq.com/docs/offers/gift-settings/).

Limits:

- Up to 6 tiers, and up to 3 gift tiers, per promotion.
- A percentage off can be up to 100%. A gift tier can give up to 100
  free items.
- With **Threshold type** set to **Quantity**, storefront widgets
  cannot show it: "its tiers count items, and the goal bar can only
  count the cart subtotal for now."
- A tiered discount that needs a discount code cannot show on the goal
  bar: "the goal bar cannot know when a shopper has typed one."
- Gift units don't count toward any tier minimum.
