Help

Fixes for common problems, the FAQ, and how to reach us.

New to the words we use? See Glossary.

• Widgets not showingA checklist for when an AndOr widget, badge or goal bar does not show on your store, from the app embed to discount settings.
• Discount not applyingFind why an AndOr discount does not apply in the cart or at checkout, or gives the wrong amount, and how to fix it.
• Free gift not added, or not freeFind why a free gift is not added to the cart, does not show, or is not free at checkout, and how to fix it.
• Rule not working at checkoutA checklist for when a checkout rule or discount rule does not apply, plus the Shopify limits that no rule can get around.
• "Can't be combined" notesWhy shoppers see a "can't be combined" note in an AndOr widget, why checkout paid a different discount, and how to fix it.
• Rule limit reachedWhat the rule limit banner means, what counts toward your plan's active rule limit, and how to make room or upgrade.
• Offers and widgets pausedWhy storefront widgets and upsell offers pause at 110% of your plan's monthly orders, what keeps working, and how to resume them.
• FAQAnswers to common questions about AndOr checkout rules, promotions, storefront widgets, Sidekick, plans and billing.
• Privacy and dataWhat data AndOr keeps about your store and shoppers, how long it keeps it, and where to read the privacy policy.
• Contact supportHow to reach the AndOr team by email or through the chat in the app, and what to include so we can help.