See it in action Offers and widgets paused
On this page
Each plan covers a number of store orders a month. If your store reaches 110% of that number, AndOr pauses storefront widgets and upsell offers until next month, or until you upgrade. Your discounts and checkout rules keep working.
How the limit works
The limit counts all your store’s orders that month, as in your Shopify admin. A cancelled order still counts.
- At 80% of your plan’s orders, a banner in the app says “You’ve used X of Y orders this month.”
- From 100% to 110%, everything keeps running. The banner says “You’re over your plan’s orders. Upgrade to keep growing.”
- At 110%, storefront widgets and upsell offers pause.
Plans don’t switch on their own. You choose when to upgrade. See Plans and billing for each plan’s orders.
What to do at the banner: open Plan and check how many orders you have had this month. If there are many days left in the month, upgrade now to avoid a pause.
What pauses and what keeps working
| What pauses at 110% | What keeps working |
|---|---|
| Storefront widgets and upsell offers | Shopify discounts at checkout, checkout rules |
Pausing the storefront parts, not the discounts, means shoppers never lose a price they were promised.
What you see in the app
- Home, Promotions, Upsell offers and Storefront widgets show a banner at the top that says offers and widgets are paused.
- Rows that would show on your store get a Paused: order limit reached badge.
- Plan shows your orders this month, and the What happens at your order limit card.
What shoppers see
While paused, shoppers don’t see AndOr widgets or upsell offers on your store. Discounts still apply at checkout, so shoppers still get the price.
Resume them
How to choose: a pause near a big sale costs you more than an upgrade. A pause a day or two before the month ends may be fine to wait out.
You have two choices:
-
Upgrade now.
Click Upgrade in the banner, or open Plan. Then click Manage subscription and pick a bigger plan. Widgets and offers resume at once. More than 2,000 orders a month? Contact us for an Enterprise plan.
-
Wait for next month.
The count starts again on the 1st of each month. Widgets and offers come back then.
Stats paused for now
If you see Stats are paused for now, stats are paused for a short time on our side. No action is needed. Offers and widgets keep showing.