See it in action Contact support
You can reach the AndOr team by email or through the chat in the app. We’ll get back to you as soon as we can.
Write to andor@backtrackhq.com. The FAQ page in the app also has this address under Still need help?
Chat in the app
Click the chat bubble in the bottom-right corner of the app, or Support on the Home page. You can send a message from any page in the app. If you don’t see the bubble, a browser extension may be blocking it. Use email instead.
What to include
A few details help us answer faster:
- What you tried to do, and what happened instead.
- The name of the rule, promotion or upsell offer.
- For storefront problems: the page link and the theme you use.
- For checkout problems: what was in the cart, and the country and email you used at checkout.
- A screenshot, if you can.
Before you write
These pages answer the most common questions:
Request a feature
Missing something? Type it in the Quick finder on Home or Rules. Then pick the row Request “…” as a feature, with your words in the quotes. We save your request.